10 FAQ questions, a contact form with ticket system, and HubSpot live chat.
support.php
All 10 questions from the TraceFuse support page
Scans your ASIN’s reviews and flags any that potentially violate Amazon’s Terms of Service (TOS), including fake, biased, or inappropriate content. Gives you a detailed report highlighting which reviews may be removable.
Yes! Analyze ASINs and view potential TOS-violating reviews at no cost. No obligation to purchase any service after checking.
Typically within 24 hours. You’ll receive an email with a link to view your results.
First check is free. Additional ASIN checks and ongoing monitoring are part of the paid Smart Review Monitor service.
You see how many reviews may violate Amazon’s guidelines. You can then activate the Smart Review Monitor service to begin filing cases.
A paid service that continuously monitors your ASINs. When a TOS-violating review is detected, they automatically file a case. You only pay for successful removals.
No. Only the ASIN(s) you want monitored. Everything is done using publicly available data and Amazon’s TOS-compliant case filing process.
Competitor sabotage, incentivized content, off-topic comments, abusive language, pricing complaints, and more. AI trained on Amazon’s TOS.
Yes. Improved star rating → better search rankings → higher conversions → stronger buyer trust → more sales.
You’re not charged. You only pay for reviews that are successfully removed by Amazon.